Program Rules
Viago Service Community (VSC) & Viago Service Agents (VSA)
Standard Operating Procedure (SOP)
Purpose
This SOP defines the standards, expectations, and responsibilities for individuals within the Viago Service Community (VSC) and those serving as Viago Service Agents (VSAs) at Viago National Events.
The goal is to uphold the integrity, culture, and excellence of Viago and its affiliated programs while fostering a space of growth, service, leadership, and exceptional event experiences.
Definition: Viago Service Community (VSC)
The Viago Service Community encompasses all individuals operating within and representing the ecosystem of:
All members of this community are expected to adhere to the shared rules, standards, requirements, and identities of this collective ecosystem.
SECTION I – VIAGO SERVICE COMMUNITY (VSC)
Membership, Conduct, and Standards
I. Membership Requirements
To be an active member of the Viago Service Community, individuals must:
Be an Active Member of Viago
Members must maintain active status within Viago, demonstrating consistent participation and alignment with the organization’s mission and values.
Adhere to All Regulations and Standards
Members are required to follow all regulations, policies, and standards established by Viago, Good Life Trainings, and the VSA program.
Ethical Alignment
Members must act in integrity and alignment with Viago’s community standards at all times, both online and in person.
II. Conduct and Ethical Standards
Representation and Conduct
Whenever you are representing Viago, the VSA program, or the Viago Service Community, your actions are considered a reflection of the entire organization. Members are expected to uphold the organization’s standards of professionalism, respect, and excellence.
Integrity and Alignment
Members must act in full integrity and alignment with Viago’s mission, vision, and values at all times.
Non-Recruitment Policy
Members may not use their involvement in Viago, Good Life Trainings, or the Viago Service Community to recruit for, promote, or build another organization or business that exists outside of Viago. Engaging in such behavior may result in consequences up to and including removal from the community or the organization.
Non-Promotion Policy
To protect the integrity of the VSA program, Viago, and Good Life Trainings, participants may not use any company-related platforms, events, calls, chats, trainings, funnels, communities, or relationships developed through this ecosystem to promote, market, recruit for, or sell any personal businesses, offers, products, services, coaching programs, affiliate links, funnels, lead magnets, or outside opportunities without prior written approval from company leadership.
This includes direct promotion as well as indirect solicitation through:
Private messages
Social media connections initiated through company channels
Email sequences
Landing pages
Follow-up funnels
Any unauthorized cross-promotion may result in removal from the program and loss of access privileges.
Confidentiality
Members must respect the privacy of participants, internal processes, and proprietary Viago information.
III. Community Values and Expectations
Members of the Viago Service Community are expected to:
Uphold Viago’s standards of integrity, alignment, service, growth, and community
Maintain a spirit of collaboration and positivity
Represent the Viago brand with professionalism and care
Take initiative, communicate clearly, and support both participants and teammates
IV. Community Privileges
As a valued member of the Viago Service Community in good standing, you are welcome and encouraged to participate in:
All Viago events and service opportunities
Community calls, leadership trainings, and development sessions
Team trips and national gatherings
VSA Shabbat Dinner and other exclusive community events
Active participation supports the ongoing connection, growth, and unity of the Viago Service Community and its purpose in service.
V. Accountability
Violations of community standards will be reviewed by Viago leadership and addressed appropriately to preserve the integrity and trust of the community.
Consequences may include removal from the community, loss of privileges, or further action as determined by leadership.
VI. Acknowledgment (VSC)
By joining the Viago Service Community, I acknowledge that I have read, understood, and agreed to uphold the responsibilities, expectations, and values outlined in this SOP.
SECTION II – VIAGO SERVICE AGENTS (VSA)
Event-Specific SOP
Purpose
This section outlines the qualifications, expectations, and responsibilities of individuals serving as Viago Service Agents (VSAs) at Viago National Events.
The purpose of the VSA program is to ensure excellence in event service and provide participants with an exceptional experience.
I. Eligibility Requirements
To serve as a Viago Service Agent, candidates must:
Event Experience
Must have attended at least one Viago National Event prior to serving as a VSA.
Active Community Membership
Must be an active member in good standing within the Viago Service Community at the time of application and service.
Commitment to Training and Service
Must agree to attend and fully participate in all required VSA trainings and to serve in full VSA capacity from Thursday through Sunday of the National Event.
II. Training Requirements
Mandatory Attendance
VSAs are required to be present for all scheduled personal development and logistics training sessions on Thursday prior to the event opening.
Preparation and Readiness
VSAs are expected to arrive prepared, attentive, and ready to engage in learning and service throughout the program.
III. Service Expectations During the Event
Availability
Serve as a dedicated VSA from Thursday through Sunday of the National Event, remaining on-site and fully engaged throughout the event’s duration.
Professional Conduct
Maintain professionalism, respect, and positive energy in all interactions with attendees, staff, and fellow VSAs.
Responsibility and Team Commitment
Follow direction from Viago leadership and team leads, uphold assigned roles, and support the event’s logistical and experiential success.
IV. Event Accountability
Failure to meet event-specific requirements or fulfill assigned responsibilities may result in:
Removal from the event
Disqualification from future VSA roles
Denial of event credit
Further action as determined by Viago leadership
V. Acknowledgment (VSA)
By agreeing to serve as a Viago Service Agent, I acknowledge that I have read, understood, and committed to the terms and expectations outlined in this SOP.
(Revised: March 30, 2026)